Challenge

• As the customer was transitioning from a startup to a more mature organization, they needed to reshape their platform design, integration, and data management strategies to provide seamless e-learning experiences across various business models, products, and locations.

• The inefficient tutor scheduling functionality in the previous system led to lost revenue and negatively impacted the overall user experience.

• Tutors and students experienced inconsistency in their relationships due to the previous system's lack of recurring availability settings, causing frequent tutor changes for students with fixed schedules.

Strategy and Solution

• Customer collaborated with NJC Labs to create a new, integrated system that leverages multiple platforms, including Salesforce, MuleSoft, Zuora, AWS, Vonage, Datadog, and PostgreSQL, for a more cohesive and efficient experience.

• NJC Labs took the lead in developing APIs in MuleSoft, which enabled subscription management, Tutor Hub user management, and automation of the session scheduling process, ensuring a seamless experience for both agents and tutors.

• Customer and NJC Labs worked closely together to ensure efficient utilization of the MuleSoft platform, focusing on the effective implementation of APIs and aligning with customer's overall design strategy.

Transformation

• The project was completed within the planned timeline, successfully implementing API-led development across the organisation and fostering a more streamlined and collaborative approach.

• Over 50 assets were successfully synchronised bi-directionally between Salesforce and PostgreSQL, ensuring up-to-date data availability for both agents and tutors.

• The new Tutor Hub allows tutors to easily manage their availability, promoting automated session assignment and improving the overall scheduling experience.

• APIs were designed with reusability in mind, following MuleSoft’s recommended three-tiered architecture, reducing the time needed for future projects and promoting efficiency across the organization.

Result

• Reusable APIs were created and are already being utilized in other ongoing initiatives, showcasing the value of API-led development.

• Support costs associated with tutor scheduling have been reduced, thanks to minimised manual intervention and improved system efficiency.

• Revenue has improved by 116% due to the enhanced tutor availability management, ensuring better resource allocation and utilization.

• The strengthened API-led development culture has enhanced collaboration and reusability across the organization, setting a strong foundation for future projects and improvements.

• They were able to deliver 538,362 student sessions last year which marks a 115% increase from the previous year.

• Through their excellent infrastructure and service made through MuleSoft implementation, they saw a 95% increase in the number of students in a year.